Epicareer Might not Working Properly
Learn More

Application Support Executive (Thai Speaker)

RM 3,000 - RM 3,500 / Per Mon


Original
Simplified
  • Serving as the first point of contact for customers over the phone, email, or social media channels.
  • Performing remote troubleshooting through diagnostic techniques (training will be provided).
  • Determining the best solution based on the issue and information collected from customers.
  • Analyzing and resolving incidents/requests regarding the use of application software or hardware.
  • Logging and tracking incidents/requests using an in-house customer management system and continuously updating a knowledge-based system.
  • Communicating with other service providers, recording, and following up with incidents whenever required.
  • Adhering to company best support practices, including ISO 9001, ISO 20000, and ITIL processes.
  • Working on shift hours as per project requirements.
  • Diploma/Degree in relevant disciplines.
  • Have at least 2 years of working experience.
  • Good understanding of IT.
  • Optimistic, passionate, and customer-oriented.
  • Ability to see through the incident and diagnose in the most effective manner.
  • Team player.
  • Additional leave.
  • Health insurance.
  • Maternity leave.
  • Opportunities for promotion.
  • Parental leave.
  • Professional development.
Similar Jobs

1d ago

IT Desktop Support
Manpower Staffing Services (Malaysia) Sdn. Bhd.

Full Time, onsite, onsite

RM 4,000 / Per Mon

1d ago

Full Time, onsite, onsite

Salary undisclosed