Job Description:We are seeking a skilled and dedicated IT Helpdesk Support Specialist to join our team in Malaysia. The ideal candidate will provide technical support, troubleshoot issues, and ensure seamless IT operations across our organization. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for IT support.Key Responsibilities:Provide first-level IT helpdesk support for hardware, software, and network issues.Troubleshoot and resolve issues related to Windows 10/11 operating systems, Office 365, Outlook, and other commonly used applications.Perform basic network device configurations and address basic network-related issues.Assist with diagnosing and solving software, hardware, and VPN-related issues (e.g., FortiClient, GlobalProtect, OpenVPN).Work collaboratively with the global IT team, ensuring adherence to company policies, including information security and dress code.Utilize tools like CMD, PowerShell, and basic scripting to troubleshoot and resolve issues.Provide support for cloud platforms, including Azure and SharePoint.Utilize remote tools effectively to assist end-users.Maintain and enhance IT knowledge to adapt quickly to new systems and technologies.Foster strong relationships with internal teams and stakeholders.Additional Requirements:- No criminal record and medically fit to work.
- Must demonstrate the ability to learn and adapt quickly.
- Teamwork spirit with a focus on supporting global IT initiatives.
Working hours: 5 days working (Mon- Fri) 9 am to 6 pmQualifications:- Minimum of 2 years of IT helpdesk support or related experience.
- Proficiency in Windows 10/11 and Office 365, including advanced knowledge of Outlook mail operations.
- Basic understanding of networking, including device configurations and issue resolution.
- Knowledge of Azure, SharePoint, and cloud platforms is preferred.
- Familiarity with CrowdStrike, DLP, Zscaler ZTNA, and Qualys is a plus.
- Strong troubleshooting skills with basic knowledge of CMD, PowerShell, and scripting.
- Excellent communication skills in English (oral and written); knowledge of local dialects is an advantage.
- Disciplined, proactive, and eager to build a long-term career in IT.
- Sociable, team-oriented, and resilient, with a willingness to interact with people and solve problems.
EPF and Sosco
5 days working (Mon- Fri) 9 am to 6 pm
