Customer Service Executive (Berjaya Times Square)

Job scope:

• Excellent telephone etiquette (professional, confident and patient)
• Handle incoming customer enquiries over the telephone
• Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
• Identify cause of problems and recommend solutions

  Working Shift:

  • 8:00AM - 12:00AM
  • 8 working hour daily in rotational shift basis
  • 5 working days weekly in rotational shift basis

Requirements

• Able to start immediately
• Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
• Good command in English and Bahasa Malaysia (read, written, and spoken)
• Mandarin speaker is added advantage
• Computer literate with basic knowledge of MS Office applications,
• Pass pre-phone interview & written assessments

Remuneration Package:

• Salary range: RM3000++
• Basic salary: RM2,150.00 (Fixed) / RM2,350.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)
• Shift allowance (depends on working shift)
• OT allowance (If applicable)
• Annual Increment (Based on performance)
• Annual Bonus (Based on performance)

  Location:

  • Berjaya Times Square, Jalan Imbi Kuala Lumpur
  • Nearby Imbi monorail station