Clinic Receptionist

Responsibility / Job Description: - Reports to the Clinic Manager. - Manage the clinic’s reception. Greet and welcome patients, visitors, and clients, ensuring a positive and professional first impression. - Handling patient inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies - Ensure the best customer service and patient due care by handling inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies. - Manage patient records, update databases, and ensure all paperwork is accurately completed and filed to provide administrative support. - Process patient payments, manage billing inquiries, and assist with insurance claims and documentation. - Coordinate communication between patients, healthcare providers, and staff to ensure smooth clinic operations. - Support clinical staff with treatment procedures as needed, including preparing treatment rooms and assisting during consultations. - Support inventory management with the operations team. - Schedule and confirm patient appointments, manage cancellations and rescheduling and ensure optimal appointment flow. - Ensure the front desk and waiting areas are always clean, organised, and welcoming. - Support Marketing Activities: Assist in clinic promotional activities, such as preparing materials, updating social media, and participating in events. - Ad hoc and management tasks from the Clinic Manager. Requirements: - Education: Minimum diploma in healthcare administration, customer service, or related field preferred. - Experience: At least 1 years of experience in a front desk, receptionist, or customer service role, preferably in a healthcare setting. Skills: - Strong communication and interpersonal skills. Excellent in English fluency. - Manage appointment scheduling and patient records effectively with attention to detail. - Ability to multitask and manage time efficiently. - Demonstrated ability to provide excellent customer service and patient care. - Friendly, approachable demeanour with a professional attitude. - Ability to handle difficult situations and patients calmly and efficiently. - Understanding of and adherence to patient confidentiality and privacy regulations. - Prior experience assisting with medical treatments or willingness to learn is a bonus.