IT Helpdesk
RM 13,000 - RM 15,999 / Per Mon
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• Good knowledge of O365 support – Outlook, Intune, OneDrive, MFA configuration & troubleshooting • Understanding of Windows OS support activities like startup issues, memory & disk utilization • Understanding of printer functionalities • Understanding of different hardware and OS (Desktop, Laptop) • Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues • Knowledge in networking issues (like connecting to internet, network etc.) • Understanding of VPN connectivity & troubleshooting • Provide Level 1 support for end user issues and convey resolutions to end user queries • Properly escalate unresolved queries to the next level of support • Log, Track, Route, and redirect problems to the correct resources • Single point of contact for the end users related to Issues/Requests • Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
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