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Technical Support L1

RM 5,000 - RM 5,999 / Per Mon

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Responsibilities · You are required to answer high volume of Support calls and emails, while maintaining excellent customer service levels through all modes of communication · You are required to be the point of escalation for Support Tier 1 · You have to responsible assist customers in finding existing and missing content · You have to coordinate troubleshoot software issues using remote assistance software · You have to coordinate troubleshoot hardware and satellite issues over the phone ·You have to Create and escalate tickets to internal departments to report delivery issues and platform performance and functionality Job Requirements · Minimum Bachelor’s degree, with or without Microsoft Certification · Knowledge in Supported global clients before · Willing to work under shifts · Required an excellent verbal and written communication (english excellency is a must as the role supports global clients)