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RESPONSIBILITY • Responsible for taking care of customer accounts, including identification of customer’s requirement, acting as the contact window for customers, as well as the internal coordinator circulating customers , issues around in order to respond to customers, needs. • Responsible for order processing and delivery arrangement for customers, requests are well taken care of, achieving customer satisfaction. DUTY • Customer management: addressing customers, needs by acting as the contact window of the company. • Escalation of customers, issues to the right internal parties for resolution. • Order processing management, tracking and monitoring of order status and ensure timely delivery schedule. • Others task assigned by superior.
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