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KEY DUTIES / ACCOUNTABILITIES 1. Maintain and Improve IT Infrastructure: Ensure the consistent performance and health of the company's IT infrastructure, including servers, shared drives, networks, and internet connections. 2. Asset and Access Management: Oversee the administration and maintenance of company assets like computers, access cards, IoT devices, and CCTVs. 3. Training and Mentorship: Provide guidance and training to junior executives on IT administration and maintenance. 4. Incident Management: Manage a ticketing system, promptly address issues, and work towards a low incident rate. 5. Backup Systems: Ensure regular backups of critical data and systems are performed without fail. 6. Continuous Improvement: Propose and implement measures to enhance the IT infrastructure's efficiency and reliability. 7. Documentation: Create and maintain Standard Operating Procedures (SOPs) and training materials related to IT infrastructure, asset tracking, and IT purchases. 8. Cost Management and Performance: Strive for cost-effective solutions without compromising on system performance to serve internal customers optimally.
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