TECHNICAL EXECUTIVE(WARRANTY)

. TECHNICAL EXECUTIVE (WARRANTY) You will be responsible for conducting comprehensive technical analysis of parts returned under warranty claims. Your expertise and meticulous approach will play a crucial role in determining the validity of warranty claims and ensuring that our customers receive the highest quality service and products. RESPONSIBILITIES: • Thoroughly examine and assess parts returned under warranty claims to determine the root cause of failure and whether they meet the criteria for warranty coverage. • Perform in-depth technical analysis of returned parts, utilizing various diagnostic tools, testing equipment, and methodologies to identify defects, malfunction causes, and potential misuse. • Maintain detailed and accurate records of all analysis performed, including testing results, observations, and conclusions. Prepare comprehensive technical reports to support warranty claims decisions. • Collaborate with cross-functional teams, including customer service, engineering, quality assurance, and manufacturing, to gather relevant information and insights for accurate claims assessment. • Implement and adhere to quality control processes to ensure accurate, consistent, and reliable analysis outcomes. Participate in continuous improvement efforts to enhance the warranty claims validation process. • Provide technical expertise and guidance to internal stakeholders and external partners on the technical aspects of warranty claims, serving as a subject matter expert in identifying failures and contributing factors. • Conduct root cause analysis to identify systemic issues, recurring problems, or potential design flaws that might contribute to the failure of parts under warranty. • Analyze trends and patterns in warranty claims data to identify areas for improvement in product design, manufacturing, or customer support. • To ensure “Zero” Come Back Job (CBJ) on all repair job completed and meeting the timeline provided to feedback. QUALIFICATIONS: • Diploma/Bachelor's degree in Electronic Engineering or related technical field. • Proven experience in technical analysis, preferably in warranty claims validation or quality control capacity. • Proficiency in using various diagnostic tools, testing equipment, and software applications for technical analysis. • Strong analytical and problem-solving skills, with the ability to dissect complex technical issues and identify root causes. • Detail-oriented with excellent organizational and documentation skills. • Effective communication skills, both written and verbal. • Collaborative team player with the ability to work across departments. • Strong commitment to quality and continuous improvement.