General Manager

The General Manager manages overall operation of the hotel to ensure that all departments operate successfully and efficiently. Monitors the day-to-day operation of the hotel to ensure that guests will experience gracious service from hotel’s employees. Executes the hotel’s business plan and direction to maximize profitability. Is responsible for budgetary planning and accounting overseeing. Leads and inspires all subordinates to achieve the hotel’s mission. PRIMARY ACCOUNTABILITIES: · Promoting/preservation of Dusit Brands. · Achieving “best in class” goals in customer satisfaction. · Maintaining an open and professional relationship with owners and representing the management company in its best interests. · Fully committed to embracing and cascading the Dusit Culture: our vision, our mission and our values. · Maximizing bookings through Dusit.com. · Achieving a RGI over 100 within the competitive set. PRIMARY RESPONSIBILITIES · Supervising the day-to-day running of the hotel. · Providing the required leadership to optimize hotel profitability to meet or exceed set targets and budgets. · Deciding on the hotel’s positioning to maximize business opportunities. · Planning business plan and operating budgets. · Communicating the goals and objectives and inspiring employees to achieve those goals. · Instilling a learning culture through required training. · Nurturing and mentoring staff development. · Inspiring all employees to be fully engaged in delighting guests at all times. · Ensuring that all managers adhere to company policies. · Attending and chairing meetings as required. · Entertaining guests as needed in order to increase business. · Monitoring and improving product and service standards in all sections. · Identifying market needs both for hotel guests, serviced apartments, and local markets.