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Technical Support Engineer

RM 5,000 - RM 5,999 / Per Mon

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Communicating efficiently and effectively with our customers Owning customer communications and issues from initial contact until resolution Becoming an encyclopedia of knowledge about how our add-ons works and what it is capable of Solve technical problems for customers on a daily basis Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the add-ons Working together with support, development and product teams to identify bugs and synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions Resolve issues raised within SLA with the aim of preventing future problems Learn, document and share knowledge with others Shift work may be required Flexible to work on public holidays, rotation based. Flexible to work in Evening Shift (3pm to 12am) or flexible to work in early Morning Shifts (7am to 4pm), rotation based. Flexible to work on weekends. Skills and Requirements Degree in Information Technology, Computer Science or equivalent A genuine enjoyment of technology Excellent communication and writing skills Willingness to take on new challenges and environments Good troubleshooting and problem solving abilities Passion for working with customers all day Ambition, eagerness and the will to learn and improve upon your own skills Think team An understanding of internet culture and add-ons trend Knowledge on Windows/Mac OSX/Linux operating systems Knowledge on Network Protocols: TCP/IP, DNS, FTP, HTTP, HTTPS, FTP, SFTP, SSH, SSL Knowledge on Salesforce is a plus Basic understanding of web technologies (HTML, CSS, JavaScript, APIs, PHP) Basic understanding of databases (Oracle, PostgreSQL, SQL Server or similar) Basic knowledge on Atlassian products Basic knowledge on web servers (Apache, Tomcat) or web-application servers