Customer Service (TRX) (RM2 - 2.3k) #MSG

Key Responsibilities: • Answer and manage incoming calls from customers or clients. • Provide information and support regarding products or services. • Assist with scheduling and managing appointments or meetings. • Handle inquiries, issues, and complaints in a professional manner. • Maintain accurate records of calls, issues, and resolutions. • Transfer calls to appropriate departments when necessary. • Follow up with customers to ensure satisfaction. • Perform administrative tasks such as data entry, filing, and document management. Requirements: • Excellent communication and phone etiquette. • Good problem-solving skills. • Basic knowledge of office software (e.g., MS Office). • Ability to multitask and stay organized. • Customer service experience is a plus. • High school diploma or equivalent; further education is a plus. • Ability to work in a fast-paced environment. • Fresh graduates are encouraged to apply as comprehensive training will be provide