Front Office Associate

• Greet and welcome guests upon arrival. • Provide prompt and efficient check-in and check-out services. • Assist guests with luggage, transportation, and other needs. • Address guest inquiries and resolve complaints in a courteous and professional manner. • Handle room reservations, cancellations, and modifications. • Ensure accuracy of guest information and billing. • Coordinate with the housekeeping team to ensure rooms are ready for guests. • Maintain clear and effective communication with other departments (housekeeping, maintenance, food and beverage). • Inform guests about hotel services, facilities, and activities. • Coordinate special requests and services for guests, such as restaurant reservations or tour bookings. • Manage the front desk operations, including answering phone calls and emails. • Maintain records of guest feedback, complaints, and special requests. • Prepare reports and logs as required by the management. • Handle cash, credit card, and other forms of payment. • Ensure accurate billing and payment processing. • Balance cash drawers and prepare deposit reports. • Adhere to all safety and security protocols. • Report any suspicious activities or security concerns to the appropriate personnel.