Internship Customer Relation Management

Job Description: As an intern in our CRM department, you will have the opportunity to work closely with our experienced professionals in optimizing our customer relations strategies. You will be an integral part of our team, responsible for assisting in building, maintaining, and managing our customer database and interactions. Your primary task will be to ensure that our customers receive the highest level of service and support. Responsibilities: 1. Assist in maintaining and updating the customer database by accurately documenting and organizing customer information. 2. Conduct research on potential customers for business development purposes. 3. Collaborate with other team members to enhance customer engagement activities, including drafting customer communications, newsletters, and surveys. 4. Support the CRM team in managing customer feedback and implementing appropriate solutions to address any issues or concerns. 5. Assist in monitoring customer satisfaction metrics and preparing regular reports on customer feedback and trends. 6. Collaborate with various departments to facilitate prompt and effective resolution of customer inquiries and complaints. 7. Contribute to the development and implementation of strategies to improve overall customer experience.