Fibre Operation Support (Post Sales)

Key Responsibilities:

Service Assurance (Post Sales):

• Monitor the performance and reliability of fibre networks to ensure high levels of service availability.
• Proactively identify potential service issues and coordinate corrective actions with relevant teams.
• Conduct regular audits of network performance, ensuring compliance with service level agreements (SLAs).
• Collaborate with technical support and engineering teams to improve network stability and service quality.
• Prepare and present reports on service performance, highlighting areas for improvement.

Requirements:

• Minimum 2-3 years in fibre operations and technical post-sales support.
• Familiar with key processes on in the fibre ecosystem, specifically with fibre installation and troubleshooting processes.
• Experience in managing customer situations with ability to engage directly with customer to assess issues and manage expectations.
• Technical understanding on home fibre setup and different components in the value chain (e.g. devices, hardware, wiring).

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay