Customer Service Executive
RM 2,500 - RM 3,500 / Per Mon
Original
Simplified
1. Center Maintenance and Cleanliness
- Conduct daily inspections to ensure all facilities, including the swimming pool, waiting area, washrooms, and classrooms, meet cleanliness and hygiene standards.
- Coordinate with cleaning staff or vendors to address maintenance issues promptly.
- Maintain a tidy and organized workspace for both staff and parents.
2. Data and Paperwork Management
- Ensure all paperwork, such as student records, attendance, and billing, is accurate and up to date.
- Monitor the booking system to verify that class schedules, package balances, and announcements are correctly managed.
- Collaborate with the administrative team to handle customer inquiries and maintain smooth operations.
3. Parent Communication and Bonding
- Greet and interact with parents daily, creating a warm and friendly environment.
- Address parent concerns and feedback promptly, escalating issues when necessary.
- Share regular updates on their child’s progress, upcoming events, or new offerings via in-person discussions, WhatsApp, or other communication channels.
- Organize and participate in family-oriented events or activities to strengthen relationships and build community engagement.
- Minimum possess Diploma
- Have minimum 2 year experience in any field
- Must be able to speak Mandarin, English and Bahasa Malaysia
- Good communication skills
- Process own transport
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail for accurate record-keeping and cleanliness standards.
- Ability to handle feedback constructively and build rapport with parents.
- Basic 2300-2500, allowance 200-300 & KPI 300-500
- Chance to become supervisor and Branch Manager within 3 years (subject to performance)
- young generation working environment
- EPF, EIS, SOCSO
- KPI incentive
- Sales commission
- Bonus
- Increment every 6- 12 months (subject to performance)
- Training/ Uniform provided
- Medical allowance
- Company monthly gathering
- Medical leave
- Able to work on shift and weekend
- Working location: Puchong/ Ara Damansara
- Off Day on Tuesday and Wednesday
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