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Customer Service Executive

RM 2,500 - RM 3,500 / Per Mon


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1. Center Maintenance and Cleanliness

  • Conduct daily inspections to ensure all facilities, including the swimming pool, waiting area, washrooms, and classrooms, meet cleanliness and hygiene standards.
  • Coordinate with cleaning staff or vendors to address maintenance issues promptly.
  • Maintain a tidy and organized workspace for both staff and parents.

2. Data and Paperwork Management

  • Ensure all paperwork, such as student records, attendance, and billing, is accurate and up to date.
  • Monitor the booking system to verify that class schedules, package balances, and announcements are correctly managed.
  • Collaborate with the administrative team to handle customer inquiries and maintain smooth operations.

3. Parent Communication and Bonding

  • Greet and interact with parents daily, creating a warm and friendly environment.
  • Address parent concerns and feedback promptly, escalating issues when necessary.
  • Share regular updates on their child’s progress, upcoming events, or new offerings via in-person discussions, WhatsApp, or other communication channels.
  • Organize and participate in family-oriented events or activities to strengthen relationships and build community engagement.
  • Minimum possess Diploma
  • Have minimum 2 year experience in any field
  • Must be able to speak Mandarin, English and Bahasa Malaysia
  • Good communication skills
  • Process own transport
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail for accurate record-keeping and cleanliness standards.
  • Ability to handle feedback constructively and build rapport with parents.
  • Basic 2300-2500, allowance 200-300 & KPI 300-500
  • Chance to become supervisor and Branch Manager within 3 years (subject to performance)
  • young generation working environment
  • EPF, EIS, SOCSO
  • KPI incentive
  • Sales commission
  • Bonus
  • Increment every 6- 12 months (subject to performance)
  • Training/ Uniform provided
  • Medical allowance
  • Company monthly gathering
  • Medical leave
  • Able to work on shift and weekend
  • Working location: Puchong/ Ara Damansara
  • Off Day on Tuesday and Wednesday