Senior Client Operations Officer, Group Invoicing M/F

Senior Client Operations Officer, Group Invoicing M/F

Job description

Business type
Types of Jobs - Finance / Accounting

Job title
Senior Client Operations Officer, Group Invoicing M/F

Contract type
Permanent Contract

Expected start date
02/01/2025

Management position
No

Job summary

This role is responsible to setup new and renegotiated fee schedules in the billing system according to established policies and procedures. Maintain client's data efficiently and accurately in the billing system.

This role will support Europe region with working hours between 09:00AM and 6:00PM (Malaysia time).

Supplementary Information

What will you do?

• Setting up new and renegotiated fee schedules into billing system according to established policies and procedures, including non-standard set ups.
Contribute to the set-up of the billing system such as data analysis and impact analysis. Provide data to the invoicing system,
• up of manual and automated data loads.
• Perform four-eye principle validation on all manual updates to the billing system and escalate to the management team in case of non-standard requests.
• Ensure complete submission of the Invoicing Setup evidences (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.
• Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
• Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
• Perform reviews of data derived to calculate fees from various sources to ensure integrity.
• Ensure invoice distribution performed accurately based on client's standing instructions (post, email, fax, duplicate invoices).

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Tertiary education in Finance and Banking.

Level of minimal experience
0-2 years

Experience

• Experience in fee set-up, strong data analytical skill (especially from 1 system to another system).
• Experience in managing multiple competing deadlines and manual processes in a fast-paced environment.

Required skills

• Knowledge in IS Invoicing process and IS services background.
• Experience in Custody and Fund Accounting.

Technical skills required

• Advanced user of Microsoft Excel (including VBA and SQL) and other Microsoft Office applications.
• Demonstrated attention to detail coupled with good problem solving skills, analytical and numeric reasoning skills.

Languages
English

Job ID 2024-94417