Customer Service (Processing Order)

1) To manage the customer service function by ensuring that orders are processed through the Organization to fulfill customer orders most cost effectively, as well as maintaining our core value of ‘unbeatable customer service’. 2) Processing sales confirmation from internal customer. 3) Informing Marketing & Sales Department where non-standard or major product pricing query is required. 4) All orders to be processed as per our contract review procedure and via through sales managers for clarification on areas of uncertainty. 5) Ensures that customer-ordering queries are processed efficiently and promptly with unbeatable customer service. 6) Investigates customers’ complaints by thoroughly analyzing the problem and following up with the appropriate managers or staff who may have been involved and reports back to the customer after consulting Logistic/Marketing/General Manager who authorizes corrective action if warranted.