Regional Delivery Centre Site Director

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ABOUT TMF GROUP

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the role

• TMF Group is undergoing operational transformation that includes the rollout of new digital technologies, introduction of RPA and creation of four ‘Regional Delivery Centres’ (RDCs).
• Our Centres will form part of the reshaped client delivery model. The RDC in APAC will provide resources to support delivery Teams in various TMF offices across APAC as well as centralised services to selected global Clients.
• As part of our RDC programme, we are now looking for an experienced shared services/deliver centre leader to set up and manage our RDC in APAC.

Key responsibilities

• Establish the RDC as site and business structure, with the support from HR, Facility, IT, & Finance
• Partner with Business Management teams in APAC and the Global RDC Programme to migrate work from various TMF APAC locations into RDC Kuala Lumpur
• Provide local leadership to ensure ongoing service delivery
• Provide leadership, integration and people management to the RDC staff across all Teams and services provided
• Contribute to the development and ongoing improvement of how we transition work to and operate services from RDC in Kuala Lumpur
• Build awareness of the RDC Capabilities across the APAC Management Team and proactively champion the RDC KL and seek opportunities to further expand the scope which will benefit the business
• This role will report to Global Head of Delivery and functionally to the Market Leaders

Key requirements

• Managing large (200+) teams providing direct client services from a delivery centre type environment
• Building new client facing delivery capabilities, from the ground up
• Transitioning work between locations
• Influencing C-Level stakeholders
• Driving improvements and innovation within a shared service environment
• Implementing enabling technologies
• Managing a portfolio of concurrent programmes and/or transitions
• Experience in setting up either HR Payroll, Accounting & Tax or Corporate Secretarial is an advantage

Qualifications

• Preferred but not essential such as Project Management certification, Lean Six Sigma Black Belt, etc.

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