Client Relations Associate

Job Summary

As the first point of contact for the company, you’ll play a key role in creating a positive impression. Your responsibilities will include directing clients to the various areas of the office, notifying employees of visitors, managing incoming calls and messages, scheduling appointments, and supporting general office administration.

You should be someone that possess a friendly attitude, detail-oriented, highly organized, and with good communication skills that reflect our company’s brand.

Responsibilities

Reception and Guest Management

• Greet and welcome visitors warmly, ensuring they sign in and are directed appropriately.
• Inform employees of guest arrivals and manage visitor access badges.
• Provide accurate information to visitors and assist with inquiries in line with company policies.
• Keep the reception area tidy and well-stocked with necessary supplies.

Phone and Email Communication

• Answer and direct incoming calls promptly and professionally.
• Handle general email inquiries, responding as needed or forwarding them to the relevant employees.

Scheduling and Coordination

• Manage and assist in scheduling booking for meeting rooms, including setup and preparing necessary arrangements for meetings.
• Assist with planning and organizing office events, including team meetings and staff gatherings.

Administrative Support

• Manage incoming and outgoing mail and packages for accurate distribution.
• Maintain and update office directories regularly.
• Assist with data entry, document preparation, and other administrative tasks as required.

Office Security and Confidentiality

• Follow security procedures to ensure a safe office environment, including monitoring visitor access.
• Upholds confidentiality standards to protect sensitive company and client information.

Ad-hoc Tasks

• Take on other duties assigned by the supervisor or management as needed.

Education/Qualifications

• Minimum Diploma in Office Management/Hospitality/Hotel Management/Business Administrations/Corporate Communication or related field.
• 2–3 years in a similar role, preferably in Hospitality, Office Management, or Front Desk.

Skills & Personal Attributes

• Previous work experience as a Customer Service, Corporate Receptionist, Front Desk or similar role. Preferably in the hospitality industry.
• Strong communication and interpersonal skills with the ability to engage with clients from diverse background, along with a proven ability to solve problems and resolve conflicts smoothly.
• Neat and tidy appearance with a professional attitude.
• Excellent organizational abilities, good time management and organizing skills.
• Proficiency using business phone system and Microsoft applications.
• Ability to multitask and prioritize tasks efficiently (e.g., managing bookings, answering calls, scheduling).

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From RM2,400.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Kuala Lumpur (Preferred)

Application Deadline: 12/31/2024