Sales Support Executive

Job Overview:
The Sales Support Executive plays a key role in assisting the sales and business development team in achieving client satisfaction and operational efficiency. This position involves handling administrative tasks, coordinating with clients, and ensuring the smooth execution of sales processes. The ideal candidate is organized, proactive, and possesses excellent communication skills.

This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to clients. Join us and be a part of a dynamic team dedicated to driving success!

Key Responsibilities:

Client Coordination:

• Act as the primary point of contact for clients regarding order inquiries, follow-ups, and issue resolution.
• Assist in managing client relationships by providing timely updates and ensuring high service levels.

Sales Support:

• Prepare and process sales orders, invoices, and relevant documents.
• Monitor and manage inventory levels in collaboration with the sales team.
• Track sales performance and generate periodic reports for management review.

Communication and Follow-ups:

• Coordinate with internal teams, such as marketing and operations, to ensure the timely delivery of client requirements.
• Conduct regular follow-ups with clients to maintain strong relationships and gather feedback.

Administrative Tasks:

• Maintain accurate and organized records of client interactions and transactions.
• Handle ad-hoc administrative duties to support the sales and management teams.

Problem Solving:

• Assist in resolving client complaints or disputes efficiently and professionally.
• Provide creative solutions to improve client satisfaction and retention.

Requirements:

Educational Background:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience:

• Minimum 2 years of experience in sales support, customer service, or a related role.

Skills:

• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Basic understanding of sales processes and marketing principles.
• Analytical mindset with attention to detail.

Personal Qualities:

• Team player with a proactive attitude.
• Ability to work under pressure and meet deadlines.
• Customer-focused with a problem-solving approach.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Fixed shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Rotational shift
• Weekend jobs

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)
• Mandarin (Preferred)