Store Manager

Job Roles and Responsibilities:

Store Performance and Monitoring

• Taking full ownership of the store and its commercial success.
• Forecasting, analyzing sales and relevant data to drive store results and challenge the status quo
• Addressing identified improvement areas.
• Driving continuous improvements in the store’s sales, productivity and profitability.
• Sharing best practices to drive the collective performance of all district stores.
• Utilizing client service reporting and observations to monitor service levels and remedy areas of opportunity.
• Monitoring daily, weekly and monthly sales results and communicate to staff members and report through to HQ.
• Escalating issues to the Senior Manager, Retail, Area Manager or other Retail Back Office partners where needed.

Self/Team Management: People Development

• Leading service by example.
• Balancing time between selling and leading team members on the sales floor.
• Ensuring there is always a manager in charge on duty (MIC) on the sales floor, focusing team members on serving customers and on selling.
• Scheduling staff so as to properly serve customers, driving sales and executing tasks.
• Managing the recruitment and training of store team members.
• Ensuring all HR policies and procedures are adhered to.
• Creating a high performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback, including actively managing poor performance.
• Working with Area Manager to identify and develop strong performers.

Self/Team Management: Training

• Ensuring all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge.
• Coaching and motivating individuals within assigned area to maximize their performance.
• Completing all applicable training programs.
• Effectively applying the learning on the job.
• Seeking coaching and learning opportunities to continually improve own performance.

Store Management – Merchandising

• Ensuring all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.

Store Management – Operations

• Ensuring the legal and financial integrity of the store.
• Ensuring proper in-store Sephora executions according to established standards and directives.
• Managing all store operations in a systematic and efficient manner, as per established policies and procedures.
• Ensuring merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Ensuring cash register transactions are processed quickly and accurately.
• Leading and implementing all applicable loss prevention policies and procedures.
• Maintaining a safe and productive shopping and working environment.

Customer Service

• Being a role model for customer service and meeting or exceeding customers’ expectations.
• Driving a service and selling culture in the store.
• Monitoring customer satisfaction and feedback systems to drive continuous service improvement.

Job Requirements:

• You have a minimum secondary school education, preferred advanced diploma or University degree.
• You have a minimum 5 to 8 years work experience in a beauty/fashion customer and commercial focused retail environment.
• You have a minimum of 3 years’ experience in the capacity of a Store Manager, managing a team of at least 20 members.
• You have intermediate selling experience.
• You have comprehensive product, retail and industry understanding.
• You have advanced MS Office proficiency.

Job Type: Full-time

Pay: RM7,000.00 - RM7,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus