Customer Service Professional Petaling Jaya
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Additional Benefits:
1. Medical and hospitalization entitlement
2. Training provided (2 weeks)
3. Fully vaccinated applicants only
Operation Days/Hours:
5 days a week, 2 days off (Between Mon to Sat)
* Rotational Shifts:
* 8am - 5pm
* 9am - 6pm
* 11am - 8pm
Duties and Responsibilities:
* Provide first-level support for all phone and email enquiries while meeting service level and turnaround standards.
* Identify customer needs, clarify enquiries/complaints, and resolve them promptly and professionally.
* Coordinate with internal departments and escalate unresolved issues to the second-level support team, ensuring all cases are followed through to closure.
* Engage with customers, going the extra mile to satisfy their needs and build customer loyalty.
* Maintain records of all conversations in the call center database in a clear and organized manner for analysis and reporting.
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Signing bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Expected Start Date: 12/09/2024