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Customer Service Professional Petaling Jaya

RM 2,200 - RM 2,500 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Additional Benefits:

1. Medical and hospitalization entitlement

2. Training provided (2 weeks)

3. Fully vaccinated applicants only

Operation Days/Hours:

5 days a week, 2 days off (Between Mon to Sat)

* Rotational Shifts:

* 8am - 5pm

* 9am - 6pm

* 11am - 8pm

Duties and Responsibilities:

* Provide first-level support for all phone and email enquiries while meeting service level and turnaround standards.

* Identify customer needs, clarify enquiries/complaints, and resolve them promptly and professionally.

* Coordinate with internal departments and escalate unresolved issues to the second-level support team, ensuring all cases are followed through to closure.

* Engage with customers, going the extra mile to satisfy their needs and build customer loyalty.

* Maintain records of all conversations in the call center database in a clear and organized manner for analysis and reporting.

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Signing bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Expected Start Date: 12/09/2024