Front Office Assistant (Hotels/Resort)

Company Description:

Sunway Resort Hotel is a luxurious hotel located in Petaling Jaya, Malaysia, that offers an authentic Malaysian experience for leisure and business travellers. Only 35 minutes from Kuala Lumpur International Airport, the hotel is part of Sunway City, an all-in-one destination that includes a shopping mall and theme park. The hotel features rooms with stunning views, a Balinese spa, and various dining options. Sunway Resort Hotel also provides facilities for meetings and corporate retreats.

Role Description:

As a Front Office Assistant, you will be the first point of contact for our guests, providing a warm welcome and exceptional service. Your responsibilities include managing check-ins/check-outs, handling inquiries and reservations, maintaining accurate records, and ensuring guest satisfaction. Strong communication, organizational skills, and a friendly demeanor are essential for this role. Join our team to help create a memorable experience for our guests!

Key Responsibilities:

• Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
• Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
• Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
• Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
• Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.

Qualifications:

• SPM or equivalent.
• Proven experience as a Front Office Assistant or similar role.
• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office.

Job Types: Full-time, Permanent

Schedule:

• Rotational shift

Application Question(s):

• Please state your salary expectation

Experience:

• Front desk: 1 year (Preferred)