Key Account Manager (Malaysia)

Job Purpose:

• Lead a cross-functional team and enabling systematic solutions across multiple business units and tailoring them based on mutually beneficial considerations.
• Manage account relationships through creative problem solving and diligence.
• Understand the unique needs of each client, identify growth opportunities, and execute strategies to maximize customer satisfaction and revenue generation.
• Develop tools, programs, and processes necessary to drive strategic enterprise initiative.

Duties and Responsibilities

• Engagement planning, relationship building and analysis, coaching of stakeholders, formalized client communications & engagements, stakeholder reporting, support of proposal & program development, and internal / Key Account presentations.
• Create, manage, perform and complete complex projects which may include administrative, continuous process improvement and operations excellence. Assist in the collection and analysis of KAM program results, including but not limited to ROI and competitive win/loss data.
• Participate in and manage the development of the account retention / development programs, processes, and tools by collaborating with key functional groups. Support the roll-out and execution of such Key Account programs to ensure the result focuses on the efficiency for the end user, adherence to the company standards, and an increase in overall growth of the company.
• Support the roll-out and execution of such Key Account programs to ensure the result focuses on the efficiency for the end user, adherence to the company standards, and an increase in overall growth of the company.

• Foster long-term support and relationships by developing a strong level of trust and credibility with all levels of relationships within an account regarding B. Braun solutions/ services.

• Leverage and keep the organization informed and engaged of key initiatives and ensure that efforts across operations and functional groups align with those initiatives.

• Represent B. Braun in professional organizations and industry collaborations, conferences as needed.

• Gather and document feedback on process status so that changes to the programs are deliberate and effective. Enable identification, resolution and escalation of issues and mid-course revision of plans. Perform validation process, support remediation plans, and track relationship status.

• Work closely with all functional groups, including partners and industry consultants to develop and manage the Key Account plan to execute strategic initiatives. Managing clear roles and responsibilities for key stakeholders and staying at the forefront of potential risks to timelines, budgets, and other important matters.

  
  

Skills & Knowledge

• Strong communication skills: oral, written, presentation, and the capability to handle ambiguity while coping with change.
• Desire to actively participate in discussions and gain exposure with numerous constituents
• Excellent negotiation and influencing skills
• Analytical mindset with the ability to analyze market data, identify trends, and formulate strategic recommendations.
• Proficiency in Microsoft Office Suite and CRM systems.
• Requires a strategic mindset, strong project management discipline and excellent analytical skills and the ability to relate to diverse groups of people.
• Knowledge of hospital organization and funding sources,
• Ability to translate and communicate raw data, statistical, analytical results, implications, and recommendations into clear written and verbal information.
Willing to travel as per the work requirements.

B. BRAUN MEDICAL SUPPLIES | Nicky Wu |