After Sales Assistant Manager (Data Center)

Our client specializes in designing, constructing, and servicing modular data centers. The company operates a state-of-the-art manufacturing base in Iskandar Puteri, Johor, alongside its R&D and production facilities in Shanghai, China.

After-Sales Service Management:

• Oversee and manage the after-sales service department, ensuring the delivery of high-quality support to customers.
• Develop, implement, and monitor after-sales service systems, workflows, and operational standards.
• Address customer inquiries and issues related to large-scale equipment efficiently and professionally.

Team Leadership:

• Manage a team of service professionals, ensuring effective performance, motivation, and adherence to company standards.
• Provide training and mentorship to team members to maintain technical excellence and customer satisfaction.

Technical Expertise:

• Ensure all after-sales processes align with Malaysia power distribution system standards.
• Provide technical support and expertise in electrical systems, automation, power supply, and distribution.
• Customer Relations:
• Build and maintain strong relationships with customers to drive satisfaction and loyalty.
• Gather customer feedback to identify areas for service improvement and implement solutions proactively.

Collaboration with Other Departments:

• Work closely with sales, operations, and engineering teams to ensure seamless communication and service delivery.
• Support pre-sales and project execution teams by providing insights and feedback from after-sales operations.

Qualifications:

• A Bachelor's degree or higher in Electrical Engineering, Automation, or related fields.
• A minimum of 5 years of professional experience in power supply and distribution, including at least 3 years in team management roles.
• Hands-on experience with data centers, substations, and power plants is preferred.
• Proven experience in managing after-sales service departments, including familiarity with large-scale equipment service systems, processes, and standards.
• In-depth understanding of Malaysia's power distribution system standards.

Job Type: Full-time

Pay: Up to RM15,000.00 per month

Schedule:

• Monday to Friday

Application Question(s):

• Well understanding of Malaysia's power distribution system standards?

Experience:

• data centers/substations/power plants: 5 years (Preferred)
• after sales service: 1 year (Preferred)

Language:

• Mandarin (Preferred)