EIS Engineer

We are looking for an Event/VC engineer to focus on daily operation in supporting event management and event system, as well as video conference end points internal VIPS, stakeholders and employees. The candidate must be highly motivated and independent with strong communication skills to work with the employees and other backend support teams to deliver a great experience.

Responsibilities:

• Maintaining conferencing and audio-visual system, Inclusive of supporting event systems such as Crestron control system, switchers, Extron products, Biamvp, QSC and DANTE Audio devices or other DSP,audio visual mixer or control system experience
• Experience with live event support especially hybrid type event
• Able to understand streaming concept.
• Able to understand simple system line diagram or schematics.
• Able to understand basic network structure, especially AV network.
• Able to troubleshoot system errors independently.
• Experience with video conferencing room system management and troubleshooting (WebEx, Zoom, Microsoft Teams)
• Experience with vendor support to resolve issues and replace defective/broken products in a timely manner.
• Strong customer support skills, including VIP and Executive level.
• Able to understand simple system design concept and interpret the ideas to customers.
• Able to negotiate and advice with customer for event setup manners.
• Experience with handling simple system project and work with other trade colleagues and vendors
• Enjoy a fast-paced and dynamic working environment with a flexible mindset.

• 
  Diploma or bachelor’s degree in engineering or IT with Minimum 2 years of system integration experience is preferred.

• Relevant Audio-Visual certifications from Crestron, Extron, Biamp, QSC, Shure or Sennheiser

• Proven hands-on audio-visual system troubleshooting skills.

• Self-motivated and able to work independently and in a team.

• Possess good technical problem-solving and troubleshooting skills.

• An ability to follow process and learn new technologies quickly.

• Good time management skills.

• Good documentation skills.

• Strong communication and interpersonal skills – both written and verbal.

• Good to have a basic network knowledge.

• Good to have a SIP phone, Teams phone knowledge.