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Jobs or company...
M

Telemarketing Manager

RM 3,000 - RM 3,500 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Team Leader Operations:

Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Description :

  • Key player to lead the team performance.
  • Quality check and ensure that the standard of work is maintained according to the company’s expectations.
  • Ensure that the team meets the daily, monthly, and yearly KPI targets.
  • Conduct assessments, performance reviews, capacity planning, and training.
  • Support HR with the onboarding of a new employee.
  • Maintain complete knowledge of all services and products.
  • Proactively share existing challenges faced by the team and propose solutions.
  • Analyze data to better understand trends and prepare reports for the management.
  • Monitor staff performance and actions for improvement
  • Give coaching and guidance
  • Ensure proper records of customer database

Requirement :

  • Minimum of 2 to 4 years experience in the Telemarketing industry
  • Excellent written and verbal communication skills.
  • Demonstrated proficiency in multi-tasking and prioritization.
  • Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features.
  • High level of integrity as demonstrated personally and professionally.
  • Written and spoken proficiency in English, Bahasa Malaysia, and Mandarin. (Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients)
  • Able to identify, think creatively, and build support for innovative and outside-the-box solutions.

Benefits

  • Attractive remuneration package (basic + high commission)
  • Anyone is welcomed to apply, as long you are "hungry" enough!
  • Invaluable hands-on working experience at a medium-sized organization
  • Annual bonus and increment
  • Career opportunities

Working Hours @ Desa ParkCity, Plaza Arkadia

  • Monday - Friday : 11am - 8pm (1-2pm lunch)
  • Saturday : 11am - 4:30pm (1-2ppm lunch)

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Early shift

Application Question(s):

  • Are you able to work at Desa ParkCity, Plaza Arkadia?

Experience:

  • Call Center Manager: 2 years (Preferred)
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