ECSO cum Service Advisor, Body & Paint Department (Panglima City Motor)

• Provide optimum customer service to maintain and enhance existing Body & Paint services.
• Appraise vehicle damage and issue accurate repair estimation for both Insurance and cash paying customers.
• Provide clear cost estimates and keep customer informed of work progress.
• Conduct service delivery to the customer by clear job explanation and associated charges and perform post-repair follow up.
• Conduct negotiations with insurance companies and send invoice to them.
• Responsible for the handover of vehicle to Service Advisor with all customer request duly attended as promised.
• Ensure strict compliance to company’s policies and procedures pertaining to warranty jobs, cash and credit cards.
• -Monitor & manage daily B&P workshop operations Compliance to Toyota B&P standard operating procedures.
• - Strategize in carrying out marketing activities and expand spotter network, to achieve B&P targets.
• Responsible for effective utilization of 3-in-1 system to monitor WIP, back order, follow up, appointment and service reminders.
• Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Requirements

• Minimum SPM / SKM ll / Diploma in Engineering (Mechanical/Automotive) or any related field of study.
• Candidate must have related experience in automotive industry.
• Relevant experience in Motor Claims.
• Good communication and interpersonal skills.
• Language required: English & Bahasa Malaysia (Mandarin speakers are an advantage).
• Possess a valid class D / B2 driving license.
• Portrays patience, empathy and has an organised approach to problem solving.
• Computer literate.
• Willing to learn.
• Working hours:
• Monday - Friday (8:00AM - 5:30PM)Saturday (8:00AM - 12:00PM)
• Willing to relocate / work at Telok Panglima Garang.

Job Types: Full-time, Permanent

Pay: RM1,500.00 - RM2,500.00 per month