Senior Executive - Sales Support cum Customer Service

Full Time, onsite
Signature International Berhad
Kota Damansara, Malaysia

RM 3,500 - RM 5,000 / month

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As a subsidiary company under Signature International Berhad, Signature Obicorp Sdn Bhd focuses on the marketing and distribution of home living products brands such as Baagus, Delonghi, Delux, Dyson, Bellezza Ceramiche, Hautern, LG, Rigel, Rubine, Samsung, Scanwolf, Sony and Xiaomi.

At Signature International Berhad, we’re passionate about revolutionizing home living spaces. As pioneers in the industry, we’ve spent over 30 years delivering exceptional, innovative, and sustainable solutions that elevate homes to new levels of comfort and style.

At Signature, you’ll be part of a dynamic environment where your ideas are valued, and you’ll have the opportunity to grow professionally, make a meaningful impact, and work alongside a team that shares your passion for excellence.

If you're excited about building the future of home living and want to be part of a company that values collaboration, growth, and continuous innovation, Signature International Berhad could be the perfect place for you.

Apply today and join our growing team — where your career and ideas will thrive!

About the role
We are seeking an experienced Senior Executive - Sales Support to join our team at Signature Obicorp Sdn Bhd in Kota Damansara, Selangor. This is a full-time position that will play a crucial role in supporting our sales efforts and ensuring seamless customer experiences.

What you'll be doing

Provide comprehensive sales support to the wider sales team, including processing customer orders, handling inquiries, and updating customer records
Managing all enquiries & leads from Marketing, Facebook, WhatsApp, Calls, Toll Free, Email & Walk-in
Ensure well maintenance of attractive product displays in the showroom, ensuring the showroom floor is visually appealing and organized
Assisting with implementing promotional campaigns, including offering discounts or running special offers and ensuring they are communicated clearly to customers
Maintain a thorough understanding of our products, services, and pricing to provide accurate information to customers
Identify and recommend process improvements to enhance the efficiency and effectiveness of the sales support function
Handling customer complaints or issues, and ensuring a positive shopping experience by providing solutions or directing customers to the appropriate department

What we're looking for

Minimum 3 years of experience in a sales support or administrative role, preferably in servicing/ hospitality industry
Well groom and pleasant attitude
Strong communication and interpersonal skills, with the ability to build effective relationships with internal and external stakeholders
Excellent organisational and time management skills, with the ability to prioritise and multitask effectively
Proficient in using Microsoft Office suite
A team player with a customer-centric mindset and a keen eye for detail
Proactive and resourceful, with the ability to work independently and take initiative when required
Candidate with design drawing skills will be added advantages to present ideas and options to customers more effectively

What we offer
At Signature Group, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including: