粤语客服 Customer Service Executive

Job Responsibilities:

• Possess excellent Cantonese and Mandarin skills, with basic English communication abilities.
• Handle customer inquiries online and provide effective solutions.
• Deliver satisfactory resolutions to customers, including amending hotel/flight booking dates or processing refunds.
• Maintain clear communication and collaboration with relevant departments.
• Work as a team to achieve KPI and SLA targets.

Delivery Platform Customer Service (Handling Meal Delays, Refunds, etc.)

Work Location: Sunway Visio (MRT Cochrane)

Project primary Market: Hong Kong

Requirements:

• Proficient in Cantonese and Mandarin, ability to write in Traditional Chine.se
• Must have completed SPM with passes in both subjects, holding an SPM certificate
• Diploma/Degree graduates are also encouraged to apply!
• Willing to work in shifts, including night shifts

  Candidates with good performance may have the opportunity to work from home after three months.

Benefits:

• 14 days of annual leave & 14 days of sick leave
• KPI allowance & night shift allowance
• EPF, SOCSO, and medical claims
• Paid training provided (no experience required)
• Opportunity to work from home after three months of training, subject to good performance