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Operation cum Customer Service

RM 2,500 - RM 2,999 / Per Mon

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• Serves as the primary point of contact for customers seeking guidance or clarification regarding products or services. • Responsible for addressing inquiries, resolving issues, and providing assistance • Promptly responding to customer inquiries via various communication channels, such as phone, email, or live chat, with professionalism and empathy. • Accurately documenting customer interactions, identifying recurring issues or trends, and collaborating with internal teams to implement effective solutions. • Assist in preparing monthly report for review. • Must be available for over-time assignment if required.
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