Remote Customer Service Representative (Cantonese Speaking)

We are an e-commerce group with diverse businesses under our belt. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and customers. This position offers the opportunity to work remotely fully.

Responsibilities:

• Handle customer queries via emails, company webpage, phone calls etc. from various countries - mainly handling English and Cantonese speaking and/or Mandarin speaking customers.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Troubleshoot and resolve customer issues and complaints effectively
• Process refund requests from customers in accordance with company policies and procedures
• Report back with timely updates to HQ in Singapore consistently

You will strive well in this role if you are:

• A fast learner
• Able to converse and write in English, Cantonese and/or Mandarin fluently
• Independent

Additional Information:

• Renumeration: 8 USD / hr
• Working hours: 6 days a week, between 10am-6pm Singapore Time

Job Types: Full-time, Permanent

Pay: RM35.00 per hour

Expected hours: 42 per week

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend jobs

Language:

• English (Required)
• Mandarin (Required)
• Cantonese (Required)