Associate Director, OTCR, Risk Reporting
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Job Summary
The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defense for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
The Associate Director, OTCR Country Risk Reporting is a permanent role that requires knowledge and experience in data management and governance, development and delivery of internal risk reporting, a deep understanding of the Group’s operational risk events’ standards and a holistic understanding to regulatory expectations on operational loss reporting , data analytics, decision science and operational, technology, information and cyber security risk.
This role reports directly to the Senior Manager, OTCR Data Governance, Reporting & Analytics.
The purpose of this role is to implement a robust data governance around internal risk reporting framework, identify and enable utilization of accurate and timely risk data, and deliver business efficiencies through automation and process optimization.
The role is responsible for
The role is responsible for
Internal Risk Reporting:
- Responsibility for production of OTCR Risk Information Reports for regions, countries, businesses and functions within the Bank.
- Identify and respond to MI and reporting requirements to support the internal reporting requirements and committee paper preparations. Addressing the senior management requests for management information and reporting packs and updates.
- Lead multi-business/function forums and working groups to solution for risk reporting issues, identify actions and drive remediation to completion.
- Lead engagement with key stakeholders to ensure that key risk drivers and business rationales are reflected in the commentary of risk reporting and that adequate attention is drawn on key insights from risk analysis.
- Determine new risk reporting requirements of the bank, continually enhance existing risk information reports and conceptualise development of risk information reports at appropriate levels of granularity.
- Implement automated solutions to monitor data quality and issue resolution
- Set up processes with embedded best in class data management practices
To deliver this the role holder must have:
- Ability to identify and analyze risk data and communicate data-driven insights to wider audience with diverse background
- A collaborative approach to ensure that the needs of stakeholders can be met, in order to support effective risk identification, prioritization and remediation
An ability to drive innovation and change so as to enhance processes and achieve efficiencies and investment in people to ensure that staff are fully supported to be here for good.
Key Responsibilities
Strategy
- Develop and support the strategic planning process (incl. prioritisation of strategic initiatives)
- Support the establishment of good culture and corporate identity by developing mission / value statements
- Align processes, resources-planning and objectives with the strategy
- Provide support and insight into significant organizational changes (e.g., shift in strategic focus)
- Support business/ strategic planning activities by providing financial budgets and forecasts
- Address audit issues as they arise, incl. creation and closure of operational risk issues related to specific audit findings
- Support in the preparation of reports, packs and MI to senior executives including to the Board as required and Regulators
- Drive the strategic intent and agenda of the OTCR organisation through excellent reporting, data and MI, processes, and creating visibility of top risks across the Management Team
- Management of headcount, workforce governance, vacancies, and succession planning
- Communicate risk intelligence to stakeholders for principle and sub-risk types of OTCR
- Prepare and present communications and MI to senior management
- Contribute to the development of performance management processes, to encourage the development of an appropriate risk culture and discipline.
- Establish and maintain a mature Risk Reporting Process for OTCR, including effective and efficient change management
- Support the Executive Director, OTCR Data Governance, Reporting and Analytics to build data analytics capabilities in the team with the aim to monitor compliance with OTCR requirements and provide insights for the risk metrics
Business
- Maintain and develop OTCR Risk Reporting capabilities, skills, and tools to meet ongoing business needs and plans.
- Ensure timeline reporting of Risk Information
- Identify suitable reporting and analytics tools in the market for reporting
- Ensure the production and delivery of consistent, timely and accurate OTCR Risk Reporting, and provide management information (MI) to appropriate risk committees and forums
- Establish methodology for development and maintenance of risk-focused MI
- Establish processes and techniques for monitoring data quality, identify, assess and escalate data quality issues and lead the implementation of appropriate automated controls
- Optimise the use of data in support of OTCR controls, risk metrics as well as in the development of effective continuous monitoring strategies.
- Establish relationships with OTCR data owners to gain understanding of available resources, flow of information and ways in which information can be leveraged in the ICS analytics and monitoring strategies
- Build a robust process to manage documentation and control requirements for the Risk Reporting process
- Design, development, testing and documentation of programs to assist in population and scoping analysis, sampling, testing, and issue impact justification
Processes
- Responsible for the operational efficiency and effectiveness of the Risk Reporting team, by defining and maintaining an operational excellence agenda for the team
- Continuously look for areas to improve the operational efficiency and effectiveness of the OTCR risk management processes through optimization and automation
- Build a mature and sustainable process to deliver timely and accurate OTCR Risk Metrics and monitor and manage the quality of data used in the process
- Engage in change risk and impact assessment for reporting changes triggered by Policy, System, Regulatory Changes, etc. to review, challenge and sign-off
- Contribute to the design and implementation of effective continuous monitoring and auditing strategies
- Identify data analytical routines that can be developed to meet similar objectives across Group OTCR activities to maximise return on investment
- Establish processes to identify and assess data quality issues impacting OTCR risk reporting and lead the escalation and mitigation of those issues
- Work with data domain owners to agree and document the roles & responsibilities
Risk Management
- Define and design appropriate MI and communicate via reporting to relevant committees.
- Embed appropriate data quality controls and provide analysis to support effective Risk Management
- Ensure that all activities are in line with and support of the OTCR principal risk type under the Bank’s ERMF
- Ensure all activities are in line with and support the relevant data management and risk reporting internal polices and standards and external regulatory requirements and obligations
- Identify and assess the impact of data quality issues, analyse the root cause and escalate when necessary
- Provide commentary & insights to critical and context OTCR risk metrics
- Ensure early identification and escalation of risks, issues, trends and developments to OTCR and relevant stakeholders.
- Provide insight and guidance on the interpretation of reported exceptions/analytics outputs so that appropriate actions can be taken by the Group OTCR function
Governance
The role holder is responsible for the following:
- Building a strong risk culture and good conduct in the OTCR organization
- Ensure compliance with Group Data Conduct Policy and its standards, Group Data Management Policy and its standards, Risk Reporting and Risk Data Aggregation Standards, and all other standards related to management and utilization of risk data, and risk reporting
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Demonstrating leadership ability to ensure that the team achieves the outcomes set out in the Bank's Conduct Risk framework.
Key stakeholders
- OTCR LT
- OTCR SPOC
- Risk & CFCC COO
- Regional CRO
- Country OTCR Teams
- Global Head Reporting, Risk & CFCC
- Group CISO Teams
- TTO Data Domain Owner
- Group CDO Teams
- HR Learning Capability
- Risk BPM Team
- Head Audit
Other Responsibilities
- Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
- Example: Data Science
- Analytical Thinking
- Business Analytics
- Operational and Technology Risk Management
- Business Process Improvement
- Effective Communications
- Effectiveness Measurement
- Process Automation
- Communicating Complex Concepts
- Risk Management
- Manage Vendors
Qualifications
- Education
- Industry related qualification in Operational Risk Management or Information & Cyber Security, such as CISSP, CISM(P), and/or CRISC or equivalent experience
- Degree level education or equivalent
- Proven experience in at least one of the following senior roles, preferably from within Risk and/or Compliance:
- Risk Management, or Audit
- Internal and/or Regulatory Risk Reporting
- Data Analytics
- Certifications - Risk framework Languages - English
Skills
- Personal authority based on established trusted relationships and ability to provide advice and functional direction
- Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group
- Proven ability to lead highly complex, global activities through influence and credibility rather than command and control
- Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery
- Sound judgement and anticipation and strong integrity, independence and resilience
- Communication Skills:
- Excellent English oral and written skills
- Ability to communicate and explain complicated risk issues to internal stakeholders in a simple and business-friendly way
- Able to challenge constructively in a non-confrontational manner
- A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision
- Ability to participate within a multi-disciplinary team and be a strong team player
- Ability to identify opportunities for continuous improvements
- Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity
- Experience in technology, information and cyber security, risk, audit or business process analysis
- Blend of analytical skills, process or control expertise, project management and relationship building skills
- Sharp attention to detail and internal quality control
- Ability to think strategically and apply both quantitative methods and business insights to drive results
- Working knowledge of data analysis software; good understanding of data systems and data query and coding language methods
- Knowledge of statistics and its application to data
- Outstanding project management and analytical skills with an ability to multi-task and manage competing priorities
- Able to effectively present the findings with a clear, concise manner.
Personal Skills
- Personal authority based on established trusted relationships and an ability to provide advice and functional direction which is expected at senior levels of the Group and respected by peers
- Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group
- Proven ability to lead highly complex, global activities through influence and credibility rather than command and control
- Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery
- Excellent analytical skills: ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.
- Experience of identifying risks (both existing and emerging), developing mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.
- Situational context aware with ability to facilitate outcomes where priorities and personalities are in conflict
- Sound judgement and anticipation and strong integrity, independence and resilience
- Communication Skills:
- Excellent English oral and written skills
- Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way
- Able to challenge constructively in a non-confrontational manner
- A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision
- Ability to participate within a multi-disciplinary team and be a strong team player
- Ability to identify opportunities for continuous improvements
- Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
