CMMS Executive

Job Responsibilities:

• Manage and operate the complaints hotline for the maintenance project of 769 units in Precinct 10 and 14, Putrajaya, ensuring timely response and resolution of residents' concerns.
• Handle incoming complaints with empathy and professionalism, gathering detailed information to understand the nature of the issue.
• Coordinate with the Site Engineer and Technician teams to prioritize and facilitate the resolution of reported problems.
• Provide clear and accurate information to residents regarding the status of their complaints, expected resolution times, and any necessary follow-up actions.
• Document all complaints, actions taken, and resolutions in a comprehensive database for future reference and continuous improvement.
• Collaborate with the IT Admin to ensure the SAKU system captures and tracks complaints efficiently.
• Conduct regular follow-ups with residents to gather feedback on the resolution process and identify areas for improvement.
• Stay informed about Malaysian Building codes and Standards relevant to complaint resolution and communicate these standards to residents when necessary.
• Participate in regular training sessions to stay updated on project developments, complaint handling protocols, and customer service best practices.
• Any other tasks assigned to you by the Group Managing Director.

Job Requirements:

• Diploma or Degree in Property Management, Facility Management, Customer Service, or a related field.
• Minimum of 2 years of experience in handling customer complaints or related roles in property management or maintenance projects.
• Proficiency in using complaint management systems, with experience in the SAKU system being an advantage.
• Familiarity with Malaysian Building Codes and Standards related to maintenance and property management.
• Strong IT skills, particularly in databases and reporting tools, for documentation and tracking purposes.
• Able to work during off / rest days if required by the Management.
• Able to start immediately are preferred.

Job Types: Full-time, Permanent

Pay: From RM2,600.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Application Question(s):

• What is your notice period?

Education:

• Bachelor's (Required)

Experience:

• CMMS: 2 years (Required)