ADMINTRATION

Standard Operating Procedure (SOP) Development:

• Collaborate with cross-functional teams to identify, document, and refine Standard Operating Procedures (SOPs) across various operational areas, such as inventory management, customer service, appointment scheduling, and product distribution.
• Ensure SOPs are comprehensive, efficient, and aligned with industry best practices and regulatory requirements.
• Identify bottlenecks and inefficiencies in operational processes and propose innovative solutions to streamline workflows, enhance productivity, and elevate the overall customer experience.
• Implement process improvements, monitor their effectiveness, and continually iterate to achieve operational excellence.

Industry Transformation and Innovation:

• Stay abreast of the latest trends and shifts in the beauty industry, including emerging technologies, consumer preferences, and sustainability initiatives.
• Analyze industry trends and competitive landscape to identify opportunities for operational improvements and transformation, ensuring our company remains at the forefront of innovation.

New Brunch Opening:

• Assist in all the licensing in opening new brunches, develop a proper timeline and ensure the brunch opening timeliness.

Cross-Functional Collaboration:

• Work closely with various departments, including marketing, supply chain, sales, and customer service, to align operational strategies with overall business objectives.
• Collaborate with stakeholders to implement changes, ensure buy-in, and drive successful execution of process enhancements.

Data Analysis and Reporting:

• Gather and analyze operational data to identify key performance indicators (KPIs) and areas for improvement.
• Prepare regular reports to communicate progress, trends, and opportunities, providing actionable insights for management decision-making.

Regulatory Compliance:

• Ensure operational activities adhere to relevant industry regulations and standards, particularly in areas such as product safety, hygiene, and customer data protection.

Stock checking and replenishing:

• Cross check the capacity of stock, replenish when is necessary and quality checking on stock after replenish.
• Ensure the stock level are healthy at all time.

Qualifications:

• Bachelor's degree in Business Administration, Business IT, Operations Management, or a related field.
• Fresh graduate are welcome to apply.
• Proven experience in developing and implementing SOPs will be added advantage.
• Mandarin speaker will be added advantage.
• Strong analytical skills and ability to gather insights from operational data.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented with a focus on continuous improvement.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus