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Become our next FutureStarter
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Customer Competence Center Leader
We are currently expanding our teams in Malaysia and looking for new colleagues who will join our team at our location Petaling Jaya.
Your tasks：
- Deliver best in class commercial & basic technical inhouse support to our customers to reach high customer satisfaction
- Support customers via all incoming communications channels
- Coordinating the resource planning of the team to guarantee high availability for the customers
- Set up service Levels and targets and follow up
- Develop working instructions and train the team
- Secure that working standards are being observed and followed
- Define, implement & optimize sales desk processes, active recommendations
- Build a lessons learned culture in the team to use customer feedbacks into quality-of-service improvements
- Optimize our sales desk/support activities while increasing efficiency and customer satisfaction
- Develop the team into a proactively sales supporting function
- Support Sales campaigns
- Drive continuous improvement & drive process waste eliminations
- Ensures the contract terms execution through Sales Desk/Support on behalf of legal approach
- Ownership & providing all the information to the customers regarding quotes, contracts/annual agreements, invoices, back orders, price list, changing commercial policy
- Minimum 2-3 years Commercial experience and 4 to 6 years customer support
- New set up experience on share service center or customer service center
- Demonstrated leadership & problem-solving skills
- Excellent interpersonal, networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
Be part of our ZF team as Customer Competence Center Leader and apply now!
Contact
Ying Li
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF:
Job Segment: Customer Service
