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Customer Service Officer

RM 1,900 - RM 3,500 / Per Mon

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MAIN DUTIES/ RESPONSIBILITIES

→Contact window between customers and ASJ with regards of customers' order.

→Receive and process PO from customer and liase with planner on schedule date. Reply to customers support date.

→Responsible to do rescheduling on the existing PO for pull in/push out ior cancellation and to arrange for the shipment.

→Planning for consignment stock at hub, arranging for the shipment and do consignment billing.

→Prepare shipping doc and liase with forwarder/agent for the shipment.

→Issue RMA/Credit Note/Debit Note

→Maintaining the part mapping and price for each customers into SAP system

→Assist Sales & Marketing team from time to time

→Responsible to do Month to Date report for customers' booking on weekly basis (Senior Officer).

→Any other work related with CS job scope

EDUCATIONAL QUALIFICATIONS

→Minimum STPM/Diploma holder

(Equivalent related experience may be substituted for educational requirements)

→Fluent in English is needed.

Job Type: Permanent

Pay: RM1,900.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Experience:

  • Customer Care Specialist: 1 year (Required)