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Description
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.
What we want you to do:
- Attend to customer requests and enquiries on products.
- Recommend ideal beauty products (e.g., serums, body lotions, and hair care products) to customers according to their individual preferences through knowledge sharing.
- Demonstrate the proper use of hair care and skin care products.
- Advise customers on how to care for their hair and skin.
- Maintain good relationships with customers to build customer loyalty.
- Perform basic housekeeping of the work area.
- Assist in retail operations, e.g., stock take.
- May be required to be involved in new beauty product launches and related events.
Knowledge & Skills:
- Extensive knowledge of hair care and skin care products.
- Possess good communication and interpersonal skills and be a team player.
- Pleasant disposition and well-groomed.
- Effective communication skills in English and preferably Mandarin to communicate with Mandarin-speaking customers.
- Retail sales target achievement.
- Customer relationship management – maintain and create new customer profiles.
- Ensure inventory management for individual counters.
- Ensure excellent customer service is provided to customers (e.g., product knowledge).
Education & Experience:
- Minimum secondary education level.
- Education in cosmetology or a relevant field is a plus.
- Experience in beauty, hair care, skin care, or cosmetic products will be an advantage.
- Excellent customer service and sales-oriented.
- Willing to commit to retail operational hours.
