IT Client Manager

 Dealing with customers, either face to face or over the phone  Gain an understanding of customers' specific business needs and apply product knowledge to meet them  Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them  Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings  Identify and develop new business through networking and follow-up courtesy calls  Market and promote a portfolio of products  Network with existing customers in order to maintain links and promote additional products and upgrades  Respond to tender documents, proposals, reports and supporting literature  Manage workload in order to organise and prioritise daily and weekly goals  Contribute to team or progress meetings to update and inform colleagues  Responding to customer queries and resolving their objections to get them to make a purchase  Organize a technology update session with customer with partners/product principals