Nutritionist Cum Customer Service Representative

Position Summary:

The Nutritionist Cum Customer Service Representative is responsible for building and managing strong customer relationships, analyzing customer data, and implementing effective strategies to enhance customer satisfaction and retention. This role combines expertise in nutrition with customer service to provide a holistic and supportive experience. You will use CRM systems to track and analyze customer interactions, collaborate with sales and marketing teams, and ensure customers' health and wellness needs are effectively addressed.

Key Responsibilities:

• Develop and execute customer relationship management (CRM) strategies to increase customer engagement, retention, and satisfaction.
• Analyze customer data to identify trends, preferences, and opportunities for improving the customer experience.
• Manage customer interactions across various communication channels, including email, phone, and social media, ensuring timely and professional responses.
• Provide expert nutritional advice to customers, answering questions and addressing concerns regarding health supplements and wellness products.
• Utilize CRM tools to track customer behavior, preferences, and feedback, ensuring data is updated and accurate.
• Generate reports on customer data and provide actionable insights and recommendations to the team.
• Collect, assess, and implement customer feedback to continuously improve CRM strategies, processes, and customer service standards.
• Work closely with the sales and marketing teams to align customer service efforts with broader company goals.
• Resolve customer inquiries and issues efficiently, ensuring customer satisfaction and brand loyalty.

  Qualifications and Skills:

  • Bachelor’s Degree in Nutrition, Dietetics, or a related field.
  • 1-2 years of experience in customer service, CRM management, or a similar role.
  • Strong analytical skills with experience in customer data analysis and reporting.
  • Proficiency in CRM systems and customer relationship management tools.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage multiple projects in a fast-paced environment.
  • A genuine passion for health, wellness, and nutrition, with an understanding of dietary supplements.
  • Strong problem-solving skills and customer-focused mindset.
  • Ability to work collaboratively with cross-functional teams, including sales and marketing.

Join Our Team as a Nutritionist Cum Customer Service Representative!

Are you passionate about health and wellness? Do you have a creative flair for engaging with customers and providing expert nutritional advice? At FLIMTY, a renowned Indonesian brand specializing in health supplements, we're on an exciting mission to expand our presence in Malaysia. We're looking for a dynamic Nutritionist Cum Customer Service Representative to help us elevate our customer relationships and promote a healthier lifestyle!

About FLIMTY

FLIMTY is more than just a brand—IT’s a movement dedicated to promoting wellness through innovative and effective health supplements. As we expand our reach in Malaysia, we are seeking an enthusiastic individual who shares our passion for health and can contribute to our success through exceptional customer service and expert nutritional guidance.

Qualifications

• Bachelor’s Degree in Nutrition, Dietetics, or a related field.
• 1-2 years of experience in customer service, CRM management, or a similar role.
• Certification or background in nutrition with a strong understanding of dietary supplements and wellness trends.
• Proficiency in CRM software and customer relationship management tools.
• Strong analytical skills with experience in data analysis and customer feedback management.
• Excellent verbal and written communication skills, with the ability to engage and build relationships with customers.
• Ability to multitask and manage several projects simultaneously in a fast-paced environment.
• Familiarity with marketing automation tools and techniques is a plus.

  Skills & Competencies

  • Customer-focused with a positive and empathetic attitude.
  • Strong problem-solving skills and ability to handle customer inquiries effectively.
  • Excellent organizational and time management abilities.
  • A passion for health and wellness with a keen interest in the latest nutritional trends.
  • Ability to collaborate within a team and work independently when required.

What We Offer:

• Gain your international exposure: work along with Flimty Indonesia to expand your network and enhance your resume and portfolio.
• Dynamic and Youthful Team: Collaborate with a young, enthusiastic, and creative team.

  Why join us?

  Your creativity and innovation are highly valued at FLIMTY. You will play a major role in shaping and establishing our brand to consumers. Join us on this exciting journey by applying right away to advance your career!

  We can't wait to see you!