Monitoring and operations support Specialist

Key Responsibilities 1. System Monitoring  Monitor network, server, and application performance using various monitoring tools  Proactively identify and resolve issues before they impact operations  Respond to alerts and notifications, escalating issues as necessary 2. Incident Management  Act as the first point of contact for incident reports  Log and track incidents from identification through resolution  Coordinate with relevant teams to resolve issues quickly and efficiently 3. Operational Support  Provide support for daily operations, including system maintenance and troubleshooting  Assist with the deployment and configuration of new systems and applications  Ensure all systems are updated with the latest patches and security updates 4. Reporting and Documentation  Generate and analyze reports on system performance and incidents  Document operational procedures, troubleshooting steps, and incident resolutions  Maintain an accurate and up-to-date knowledge base for common issues and resolutions 5. Continuous Improvement  Identify areas for process improvement and implement changes to enhance operational efficiency  Stay up-to-date with the latest industry trends and technologies  Provide input into the development of monitoring and support strategies Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Willing to work on shift (3 shift a day) Willing to work during weekends and public holidays Excellent problem-solving and analytical skills Strong communication and interpersonal abilities Ability to work independently and as part of a team