Customer Service Representative -Foreign Language

Customer Service Representative (CSR) - Native Speakers for Vietnamese, Urdu, Hindi, Turkish and Others Join our dynamic team as a Customer Service Representative, where you will provide top-notch non-voice support by processing orders, handling inquiries, and managing transactions. As a CSR, you’ll play a pivotal role in creating exceptional customer experiences, addressing concerns, and fostering positive relationships through proactive outreach. Your ability to maintain professionalism, empathy, and efficiency will ensure customer satisfaction and help build loyalty. Key Responsibilities: • Non-voice support in processing orders, requests, and transactions with flair. • Initiate proactive customer outreach to enhance their experience. • Tackle customer complaints with finesse and efficiency. • Gather and analyze valuable customer feedback. • Respond promptly and professionally to customer inquiries. • Maintain a positive, empathetic demeanor at all times. • Collaborate and coordinate seamlessly with your awesome colleagues. Qualifications: • College degree preferred, but passion for customer service is key. • Ability to remain calm under pressure and turn customer challenges into opportunities. • Tech-savvy with the ability to navigate various digital platforms. • Prior customer service experience is an advantage. • Proficiency in written and spoken English (additional language skills are a bonus). • Excellent typing skills and multitasking abilities. • Strong time-management skills and attention to detail.