Service Desk Agent (Korean Speaker)

ey Requirements: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first-class service. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. Takes ownership of own development and has a development plan in place through learning activities. Skills & qualifications: Degree in IT/Computer Science/Engineering/Business or equivalent. Candidates should possess basic IT Knowledge, with at least 1 year of experience working in a Service Desk Environment. Entry-level candidates are encouraged to apply. Ability to speak & write in the Korean language to cater to support for the Korean region. A native Korean speaker is a PLUS. Analytical & problem-solving skills. Positive attitude, goal-oriented personality. Good communication skills. Willing to work on shift or flexible to changes in work time (Shift rotation among team members. Annual renewable contract & permanent conversion based on performance.