Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Representative - Mandarin Speaker (Digital Banking Industry)

RM 4,500 - RM 6,000 / Per Mon
Original
Simplified
  • Answer inbound calls in a timely and friendly manner
  • Reply to queries sent through bank’s Contact Us inquiry form
  • Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
  • Perform call back with customers for transaction confirmations
  • Respond to customers’ queries and concerns with the aim of achieving first call resolution
  • Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Level 1 first point of contact for customer complaints
  • Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
  • At least Diploma and above
  • Must be able to speak, read and write in Mandarin
  • Minimum of 6 months work experience in customer support in any industry
  • Able to work on 24/7 rotational shift
  • Must be tech savvy and interested in the customer’s products and platform features
  • Ability to meet sales targets, while providing a stellar customer experience
  • Strong capability of transitioning support calls to solutioning sales opportunities
  • Proven ability to promote and build extraordinary customer rapport
  • Multitasking and computer navigation abilities
  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
  • Self-driven to achieve targets and deliver superior service
  • Training Provided
  • Language Allowance RM300
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
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