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Role: IT Service Desk Analyst
Salary Range: RM3,000 - RM4,500 - Basic Salary (Depends on Experience)
Fixed Allowance: RM200
Working Location: Mini-Circuits Building 3, Level 3, Plot 10, Bayan Lepas Free Industrial Zone Phase 4, 11900 Bayan Lepas, Penang, Malaysia
Working Hours: Shift Basis 6am – 6pm (6am-3pm, or 9am-6pm)
Job Description:
• To provide technical assistance to users through phone, emails of fax
• To provide 1st level support and troubleshooting.
• To ensure continuous improvement to the job function
• To submit daily, weekly and monthly helpdesk report to team leader
• To work within Team in a pressurized working environment
• To continually demonstrate excellent inter- personal and telephone communication skills.
• To handle all contacts with openness, honesty and respect
• To act as single point of contact It related problems and queries,
• To maintain customer focus in all areas at all times.
• To ensure there is an emphasis on quality and continuous improvement within your job function.
• To carry out any other duties as and when assigned by the management.
Criteria:
• Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
• Microsoft Office Apps, Snow ticketing tools
• Proficient in English language with good communication skills
• Able to work in office hours / shift as well
• Education Level- Diploma or higher with 1 to 2 Years experiences.
Salary Range: RM3,000 - RM4,500 - Basic Salary (Depends on Experience)
Fixed Allowance: RM200
Working Location: Mini-Circuits Building 3, Level 3, Plot 10, Bayan Lepas Free Industrial Zone Phase 4, 11900 Bayan Lepas, Penang, Malaysia
Working Hours: Shift Basis 6am – 6pm (6am-3pm, or 9am-6pm)
Job Description:
• To provide technical assistance to users through phone, emails of fax
• To provide 1st level support and troubleshooting.
• To ensure continuous improvement to the job function
• To submit daily, weekly and monthly helpdesk report to team leader
• To work within Team in a pressurized working environment
• To continually demonstrate excellent inter- personal and telephone communication skills.
• To handle all contacts with openness, honesty and respect
• To act as single point of contact It related problems and queries,
• To maintain customer focus in all areas at all times.
• To ensure there is an emphasis on quality and continuous improvement within your job function.
• To carry out any other duties as and when assigned by the management.
Criteria:
• Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
• Microsoft Office Apps, Snow ticketing tools
• Proficient in English language with good communication skills
• Able to work in office hours / shift as well
• Education Level- Diploma or higher with 1 to 2 Years experiences.
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