IT Support Specialist
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Responsibilities
· Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.
· First point of contact for users for issues concerning their computer systems and equipment.
· Require to traveling for onsite or remote support multiple site office or server location.
· Installing or helping company to deploy new hardware, software, and networking systems.
· Diagnosing and troubleshooting hardware, networking, and software issues.
· Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
· Proposing simple and effective solutions.
· Providing basic hardware and software training.
· Maintaining good users’ relations.
Preferred qualifications:
· Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO.
· Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals.
· Competent at documenting and maintaining standard/applications operating procedures
· Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues.
· Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
· Has passion for technology and wants to make a difference with technology solutions
· Possess the ability to learn and work on changing and emerging technologies.
· Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
Minimum qualifications:
· Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
· In-depth knowledge of computer hardware, software, and OS (Windows & Linux)
· Hands-on experience in Windows server administration and basic knowledge in Linux server administration
· Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
· Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting.
· Experience in prioritize and manage the workflow.
. Full Time Positions base in Bayan Lepas, Penang
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus