Customer Service Team Leader (Freight Forwarding)
Salary undisclosed
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About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
The Opportunity:
- Develop and maintain professional customer relationships.
- Support account management and transaction processing.
- Provide product and technical support for customer transactions, feedback, and requests.
- Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.
- Respond to customer queries and resolve issues according to customer agreements and processes.
- Lead teams to achieve operational goals and objectives, requiring specialist experience in the work function.
What you’ll need to succeed:
- 2+ years in Freight Forwarding (Sea Freight Export).
- Strong interpersonal and stakeholder management skills.
- Experience in account management, transaction processing, and technical/product support.
- Leadership experience in team management.
- Fluent in English and Mandarin (spoken and written).
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Similar Jobs
