Help Desk L1

Job Descriptions:

• Manage incoming calls, emails, and live chat.

• Handle customer inquiries and 1st-level troubleshooting problems.

• Ensuring all customer support functions are completed within the service turnaround time.

• Properly escalate unresolved queries to the next level of support. L2 / L3.

• Commitment to ensuring high levels of customer satisfaction through timely and effective resolution of technical issues.

• Capacity to prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail.

• Log all help-desk interactions and activities.

• Process various ad-hoc administrative tasks.

• Ability to collaborate effectively with team members and other departments to resolve complex issues.

• Awareness of cybersecurity best practices and the importance of safeguarding sensitive information.

Requirements:

· Fresh graduates with IT backgrounds are encouraged to apply.

· Language required: English & Bahasa Malaysia.

· Must be willing to work for the rotational shift.

· Must be willing to work during public holidays and weekends.

· Customer-orientated with good interpersonal and communication skills.

· Maintain a professional demeanor and positive attitude, even in challenging situations.

· Strong and proven problem-solving skills.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Early shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT support: 1 year (Preferred)

Language:

• BAHASA MALAYSIA, ENGLISH (Preferred)