Assistant - Customer Service

Description

This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid).

• Encourage new membership sign up by promoting at strategic locations in the mal
• To recruit Sunway Super App members based on set KPI
• Update of members information in membership database
• Assist new member enrollment and issue memberships cards
• Maintain customer relationship by providing program and service information, attend to inquiries
• Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
• Maintains members’ complaints records by updating information in the database
• Counter weekly inventory Prepare, compile and submit weekly reports
• Campaign Management
• Assist in monthly promotion campaign
• Any other duties as and when assigned from time to time

Requirement

• Must possess at least a Diploma in any field.
• Like to work with people, Provide customer service, and communication skills.
• Willing to work shift hours between 10am to 10pm, 6 days a week.
• Applicants must be willing to work in Selangor
• Minimum 1 year of experience in Customer Service will be an added advantage.

Job Type: Full-time

Pay: RM1,900.00 - RM2,000.00 per month

Benefits:

• Additional leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Location:

• Subang Jaya (Preferred)